Returns & exchanges

Once a QR code has been emailed, the order cannot be refunded.
Under carrier Fair Usage Policy (FUP), “unlimited” high-speed prepaid plans may still be deprioritized if you use a large amount of data in a short time. To keep everyone online, avoid heavy use on cellular data: streaming video, P2P/downloads, games, cloud photo backup, OS/app auto-updates, and similar. Do large transfers on Wi‑Fi when possible. Turn off auto-update/backup, social autoplay, and satellite-map navigation modes when you can; use normal navigation instead.
Actual speed depends on factors such as distance to the cell site, device hardware, and network load.
Turn on data roaming so the plan can connect.
Hotspot sharing uses bandwidth. Speed also varies by device and location; we do not guarantee a minimum speed. Please confirm before ordering.
After a plan is activated, returns/exchanges are only available if support confirms a service fault. Plans not verified with support cannot be returned or exchanged on that basis.
Refunds are limited to the amount paid. We do not provide extra compensation for trip disruption, work impact, or similar claims. If unsure, please consider carefully before buying.
If the plan does not work after you arrive, contact us right away. We do not accept refund requests made only after you have returned home without contacting us on site.
Network quality varies by country and area. We cannot refund solely because of weak signal in a specific location.